9-1-1 Safety Tips
When you dial 9-1-1:
Dialing 9-1-1 is the quickest possible way for you to reach emergency responders including the police or sheriff, fire department or ambulance.
- Speak calmly and clearly.
- Give your location first, then your name and telephone number.
- Describe the nature of the emergency.
- Be ready to answer questions and/or follow instructions from the call taker.
- If you get disconnected, dial 9-1-1 again.
- Stay on the line until the call taker tells you to hang up.
You should use 9-1-1 in situations such as serious injury, medical emergencies, anytime you see a fire or smell smoke when not appropriate, or if you see suspicious activities or persons in your neighborhood.
Did you know??
If, for any reason, you are unable to speak into the phone, you may feel more secure knowing that 9-1-1 call takers can usually locate you because your address and telephone number are displayed on their equipment when you call using landline phones. However, when using a cell phone, the 9-1-1 call taker may not know where you are or what the problem is unless you are able to convey that information to them.
9-1-1 is always a free call from home, car phone, cell phone, or pay phones with dial tones.
In addition, all 9-1-1 answering points are equipped to take calls from deaf or hearing/speech impaired callers using TTY’s. Call takers also utilize Language Line to assist non-English speaking residents in communicating vital information concerning emergencies.