Frequently Asked Questions:

Q: What will happen when I call 1-800-928-2262?

A: If you call from within the 19 county West Central Texas Area, you will be put in contact with an Information and Referral (I&R) specialist who has access to hundreds of service providers who have been screened and are eligible to serve elders and their families and care givers. The specialists will, whenever possible, provide the callers with a choice of service options and also may provide the name and telephone number of National Resources.

Q: When can I call?

A: Calls will be answered by West Central Texas Area Agency on Aging specialists between 8:30 a.m. and Central Time and 5:00 p.m. Eastern Time, Monday through Friday. We are closed for lunch. We have an answering machine and voice mail capability and will respond as soon as possible.

Q: What can I expect?

A: You can expect accurate program and service descriptions, correct telephone numbers, and if you need it, assistance in connecting to those who will help. Also, many programs have information guides online which we can help you find from our link pages.

Q: Will I be able to receive services immediately or is there a waiting list for services?

A: This will vary. Some programs have waiting lists for services due to funding limitations, and high demand. Seniors who are in need of
services are assessed either by phone or in person, and are then prioritized for services based on greatest need.